Helpdesk Technician

Job Description

We are seeking a dedicated Helpdesk Technician to provide exceptional IT support to our users in Birmingham. The ideal candidate will possess strong troubleshooting skills and a passion for helping others, ensuring that technical issues are resolved efficiently.

Responsibilities

• Monitor and maintain computer systems and networks.
• Respond promptly to user requests for support.
• Document troubleshooting processes and resolutions.
• Assist in onboarding new employees by setting up IT services.
• Work collaboratively with IT team to enhance service delivery.
• Support software updates and system upgrades as required.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science or similar
• Professional certifications in IT support (e.g., Microsoft, Cisco)

Experience

• 3+ years of experience in a helpdesk or technical support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding of VoIP technologies and troubleshooting.
• Experience with Active Directory: Familiarity with managing user accounts and permissions.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Flexible working arrangements
• Professional development opportunities

Company Culture

• Continuous Improvement: Encouraging personal and professional growth through ongoing training.
• Team Collaboration: We believe in the power of teamwork and open communication.
• Flexibility: Our work culture is adaptable, allowing for a healthy work-life balance.