Intake Coordinator

Job Description

The Intake Coordinator plays a vital role in ensuring a seamless patient admission process. You will coordinate with healthcare professionals, manage patient records, and support patients and their families throughout the care journey.

Responsibilities

• Oversee the patient admission process, ensuring all information is collected accurately
• Liaise with various departments to facilitate smooth patient transitions
• Document all patient interactions and ensure data compliance with regulations
• Streamline communication between patients, families, and healthcare staff
• Implement patient feedback protocols to enhance service quality
• Organise training sessions for new staff regarding intake procedures
• Analyse admissions data for reporting purposes and process improvements
• Work in collaboration with the finance team for billing inquiries
• Ensure adherence to hospital policies and health regulations
• Assist in developing new patient intake forms and processes

Requirements

Education

• Bachelor's degree in healthcare administration or related field

Experience

• 2+ years experience in patient intake and care coordination preferred

Technical Skills

• Advanced Excel Skills
• Medical Terminology

Soft Skills

• Problem-solving
• Detail-oriented

Advantageous

• Ability to speak multiple languages: Proficient in additional languages to assist diverse patient populations.
• Experience working with patients with mental health issues: Knowledge and sensitivity in handling patients with varying mental health conditions.

Benefits

• Continuous professional development opportunities
• Employee wellness programs
• Flexible working arrangements
• Supportive team environment

Company Culture

• Collaboration: Our teams work collaboratively, sharing knowledge and expertise to enhance patient outcomes.
• Adaptability: We are agile in our approach, ready to adapt to the ever-changing healthcare environment.
• Patient-Centric Focus: Every decision we make is centered around our patients and their well-being.