Insurance Claims Manager

Job Description

We are seeking an experienced Insurance Claims Manager to oversee our claims team in Brighton. This role involves driving claims performance, ensuring customer satisfaction, and maintaining compliance with industry regulations. The ideal candidate will possess strong leadership skills and a deep understanding of the insurance claims process.

Responsibilities

• Create and maintain claims policies and procedures.
• Act as a point of contact for clients regarding claims-related queries.
• Advocate for process improvements and operational best practices.
• Prepare periodic reports on claims performance for senior management.
• Stay abreast of industry trends and regulatory changes impacting claims management.

Requirements

Education

• Bachelor's degree in Business Administration or Insurance Management
• Further qualifications in insurance are an advantage

Experience

• 7+ years of experience with a focus on claims handling and leadership

Technical Skills

• Claims Processing
• Risk Assessment

Soft Skills

• Problem-solving
• Customer Service

Certifications

• Fellowship of the Chartered Insurance Institute (FCII)

Languages

• English: Fluent

Advantageous

• Background in Legal Aspects of Insurance: Understanding relevant legal principles affecting the claims process.
• Bilingual in English and another language: Ability to communicate effectively in English and an additional language is a bonus.

Benefits

• Comprehensive health insurance including dental and vision.
• Pension contribution scheme.
• Work-life balance initiatives.
• Annual team-building retreats.

Company Culture

• Innovation: We encourage innovative thinking and support our employees in pursuing creative solutions.
• Professional Growth: We offer numerous training programs and mentorship to help you advance your career.
• Work-life Balance: We value the importance of personal time and promote a healthy work-life balance.