Agency Appointments Supervisor

Job Description

As the Agency Appointments Supervisor, you will play a critical role in overseeing and coordinating the appointment schedules of our agency staff. You will ensure that the right personnel are assigned to projects based on their expertise and the specific needs of our clients. Your keen organisational skills and proactive approach will drive the success of our staffing operations.

Responsibilities

• Manage the daily activities of the scheduling team to ensure efficiency.
• Utilise scheduling software to optimise staff allocations.
• Conduct regular reviews of staff performance and availability.
• Facilitate training sessions for new team members on scheduling software and processes.
• Maintain accurate records related to staff assignments and schedules.
• Prepare and present staffing reports to senior management.
• Handle any scheduling conflicts and proactively resolve issues.
• Liaise with external vendors and partners when necessary to fulfil staffing needs.

Requirements

Education

• A Bachelor's degree is preferred

Experience

• Experience in the agency services industry is a plus

Technical Skills

• CRM Software

Soft Skills

• Team Collaboration
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Experience in the marketing and advertising industry: Understanding of marketing strategies and client communication practices.

Benefits

• Pension plan with company contributions.
• Generous holiday allowance and additional leave.
• Employee assistance programme.
• Social events and team-building activities.

Company Culture

• Innovation: Fostering a culture of innovation where fresh ideas are welcomed.
• Continuous Improvement: We strive for continuous improvement and adapt to changing market conditions.