IT Support Technician

Job Description

We are seeking an IT Support Technician to support our growing team in Cardiff. The ideal candidate will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and ensuring all IT systems operate effectively.

Responsibilities

• Provide timely technical support for IT issues via phone, email, and in-person.
• Perform installation and configuration of user workstations.
• Ensure systems are backed up and recoverable.
• Monitor system performance and security logs.
• Assist with the onboarding of new employees with IT setup.
• Troubleshoot network connectivity issues.
• Assist in the planning and implementation of IT projects.
• Maintain a professional rapport with all staff and clients.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• CompTIA Network+ certification is a plus

Experience

• 2-4 years of experience in technical support

Technical Skills

• Troubleshooting hardware and software
• Active Directory management

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Security+ certification preferred

Languages

• English: Fluent

Advantageous

• Experience in a customer support environment: Background in roles requiring excellent customer service skills.
• Basic knowledge of scripting languages: Familiarity with basic scripting languages like PowerShell or Bash.

Benefits

• Comprehensive employee benefits package
• Annual leave and sick leave provision
• Access to training and certification programs
• Supportive work environment

Company Culture

• Diversity and Inclusion: Our team is diverse, and we celebrate differences, ensuring an inclusive workplace for all.
• Work-Life Balance: We prioritize work-life balance, offering flexible schedules and remote work options.
• Community Engagement: We encourage our employees to engage with the local community through volunteer initiatives.