IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will provide essential technical support to our team and clients. Your role will involve diagnosing and resolving IT issues, maintaining hardware, and ensuring that our systems are functioning optimally. This is an excellent opportunity to join a forward-thinking IT team.

Responsibilities

• Respond to IT service requests via helpdesk software.
• Identify recurring issues and develop solutions.
• Perform routine maintenance on computer systems and networks.
• Assist in the upgrade and implementation of new IT systems.
• Provide exceptional customer service and support to users.
• Stay updated on the latest technology and trends in IT support.

Requirements

Education

• Relevant IT certifications highly regarded

Experience

• 2+ years of hands-on IT support experience

Technical Skills

• macOS
• Helpdesk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Hands-on experience managing IT service requests through a ticketing system.
• Knowledge of cloud services: Experience with cloud platforms such as AWS or Azure.

Benefits

• Attractive employee benefits and perks
• Inclusive work environment with a focus on mental health
• Regular team-building activities
• Flexible working hours to suit personal needs

Company Culture

• Team Spirit: Team collaboration is nurtured as we work together towards common goals.
• Innovation Driven: Innovation is encouraged as a way to solve problems and improve our services.
• Respect and Integrity: We treat everyone with respect and integrity, laying the foundation for strong relationships.