Technical Support Engineer

Job Description

Join us as a Technical Support Engineer, where you will work collaboratively with clients to resolve their technical issues efficiently. Your role will be pivotal in enhancing user satisfaction and maintaining the integrity of our systems.

Responsibilities

• Act as the initial point of contact for client support inquiries.
• Perform system diagnostics and monitor network performance.
• Provide detailed and accurate information to users regarding system functionality.
• Manage ticket resolution and escalate issues as necessary.
• Support the IT team in maintaining system integrity and security.
• Participate in the development of support documentation and training materials.
• Contribute to continuous improvement initiatives within the support team.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications (e.g., CompTIA A+, ITIL) preferred

Experience

• 2+ years of experience in technical support or IT help desk roles

Technical Skills

• Windows and Linux OS
• Networking basics
• Hardware troubleshooting

Soft Skills

• Customer service
• Communication
• Problem-solving

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer or Remote Desktop for supporting users.
• Knowledge of CRM systems: Understanding of customer relationship management systems and their functionalities.

Benefits

• Comprehensive health insurance
• Pension scheme with company contributions
• Generous leave policy including sick and annual leave
• Opportunities for professional development and training

Company Culture

• Teamwork: We believe in collaboration and support among team members to achieve common goals.
• Continuous Improvement: Our team embraces change and seeks opportunities for personal and professional growth.
• Work-life Balance: We promote a healthy work-life balance and flexible working arrangements.