Customer Success Manager

Job Description

We are seeking a Customer Success Manager who will proactively engage with our clients, ensuring they maximize the value from our products and services. You'll lead onboarding sessions, provide training, and maintain positive relationships with customers to foster long-term partnerships. The role requires a blend of customer service skills and strategic thinking to enhance client satisfaction and retention.

Responsibilities

• Lead customer onboarding and implementation processes for new clients.
• Identify risks to customer satisfaction and develop action plans to mitigate them.
• Collaborate with marketing to create customer success stories and case studies.
• Champion the customer's needs within the company.
• Ensure clients are aware of and utilize all relevant features of our products.
• Assist customers with troubleshooting and technical issues.

Requirements

Education

• Master's degree in Business or related field is preferred

Experience

• 5+ years of experience in customer success management or related roles

Technical Skills

• Project Management Software
• Customer Feedback Tools

Soft Skills

• Interpersonal Skills
• Strategic Thinking

Languages

• English: Fluent

Advantageous

• Experience in a technology company: Previous experience working in a tech-focused environment.
• Familiarity with Agile methodologies: Understanding of Agile principles and practices.

Benefits

• Comprehensive health coverage including dental and vision
• Generous holiday allowance and paid time off
• Annual training budget for professional development
• Work-from-home options available.

Company Culture

• Empowerment: We empower our employees to take ownership of their work and make impactful decisions.
• Continuous Improvement: We are committed to continuous learning and growth, both personally and organisationally.