IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Glasgow team. The successful candidate will provide top-notch technical support and ensure efficient functionality of IT systems. You'll work closely with users to troubleshoot issues, maintain equipment, and enhance overall user experience.

Responsibilities

• Act as the first point of contact for IT support queries.
• Conduct regular maintenance checks on hardware and software.
• Support the implementation of IT projects and upgrades.
• Provide feedback on recurring issues to improve support processes.
• Assist in developing user guides and documentation.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems
• ITIL Certification is a plus

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Active Directory
• Help Desk Software (e.g. Ticketing Systems)

Soft Skills

• Analytical Skills
• Communication

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Knowledge of Linux operating systems: Experience with basic Linux commands and troubleshooting.
• Experience with cloud services (e.g., AWS, Azure): Familiarity with cloud-based technologies.

Benefits

• Comprehensive health insurance
• 401(k) plan with company match
• On-site fitness facilities
• Regular team-building activities

Company Culture

• Innovation: Innovation is at our heart, driving creativity and the adoption of new technologies.
• Employee Empowerment: We empower our employees to take initiative and lead projects.
• Work-Life Balance: We promote work-life balance and support flexible working arrangements.