Cloud Support Engineer

Job Description

We are seeking a dedicated Cloud Support Engineer to join our dynamic team in Birmingham. The ideal candidate will have a strong understanding of cloud infrastructure and experience in resolving customer issues efficiently. This role is crucial for ensuring customer satisfaction and enhancing the overall cloud experience.

Responsibilities

• Act as the primary point of contact for all cloud support requests.
• Advise customers on best practices for cloud service usage.
• Ensure timely updates and communication with customers regarding their issues.
• Analyze customer issues and provide detailed feedback to the product team.
• Contribute to knowledge base articles and technical documentation.
• Facilitate training sessions for internal staff on cloud products.
• Keep abreast of industry trends and best practices in cloud computing.
• Participate in projects aimed at improving cloud service delivery.

Requirements

Education

• Bachelor's degree in Information Technology or relevant field

Experience

• 3+ years in a similar support role focused on cloud technology

Technical Skills

• Cloud Security
• Scripting

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• Google Professional Cloud Architect

Languages

• English: Fluent

Advantageous

• Experience with Docker: Hands-on experience with Docker for containerization.
• Knowledge of Kubernetes: Familiarity with Kubernetes for orchestration in cloud environments.

Benefits

• Health and wellness benefits
• Generous annual leave policy
• Support for professional training and certifications
• Team-building events and activities

Company Culture

• Continuous Development: We invest in our team’s development through ongoing training and support.
• Employee Well-being: We prioritize our employees' mental and physical well-being with various support initiatives.