IT Support Technician

Job Description

We are seeking an IT Support Technician who is passionate about technology and providing outstanding customer service. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting IT projects across the organisation.

Responsibilities

• Provide timely response to user inquiries and technical issues.
• Support the installation and configuration of IT systems and applications.
• Implement and maintain security measures for IT systems.
• Aid in onboarding new staff with necessary IT equipment and software.
• Assist in the creation and maintenance of IT documentation and manuals.
• Work with vendors to resolve hardware and software issues.

Requirements

Education

• Bachelor's degree in IT or equivalent experience

Experience

• 2+ years of experience in a similar role

Technical Skills

• Active Directory
• Remote Support

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Scripting skills: Basic knowledge of scripting languages like PowerShell or Python.
• Previous experience in a corporate IT environment: Experience working in corporate IT support settings.

Benefits

• Health insurance and wellness programs
• Pension scheme with employer contribution
• Career development training
• Company events and team-building activities

Company Culture

• Diversity and Inclusion: Our team thrives on diversity and inclusion, welcoming individuals from all backgrounds.
• Positive Work Environment: We promote a positive and supportive work environment for our employees.
• Employee Recognition: We celebrate achievements and provide recognition for hard work and dedication.