IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support to our users. The ideal candidate will troubleshoot hardware and software issues, assist with network problems and contribute to the smooth running of our IT infrastructure. Strong communication and problem-solving skills are essential.

Responsibilities

• Assist users in diagnosing and resolving computer issues.
• Implement and support IT security measures.
• Work on IT projects, such as system upgrades and migrations.
• Conduct user training on new software and hardware.
• Maintain documentation of IT processes and procedures.
• Perform routine preventive maintenance on IT equipment.
• Participate in IT team meetings and contribute to projects.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Microsoft Certified: Azure Fundamentals is a plus

Experience

• 2-4 years of experience in technical support

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA IT Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL framework: Knowledge of IT Service Management principles and best practices.
• Additional language skills: Ability to communicate in another language is highly advantageous.

Benefits

• Attractive salary package
• Pension scheme with company contributions
• Employee training and development programs
• Generous holiday allowance

Company Culture

• Employee Wellbeing: We prioritise the health and wellbeing of our employees through various initiatives.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Continuous Improvement: Our culture embraces continuous improvement in all aspects of our work.