Hospitality Manager

Job Description

As a Hospitality Manager, you will lead our dedicated team in delivering exceptional customer service and managing daily operations. You’ll ensure the smooth running of the hotel, enhancing the guest experience and maximising operational efficiency.

Responsibilities

• Establish and maintain a positive environment for guests and staff.
• Manage the front office and housekeeping operations.
• Conduct monthly performance reviews with department heads.
• Facilitate staff training sessions on customer service and hospitality standards.
• Gather insights into industry trends to inform hotel strategies.
• Oversee inventory management and procurement.
• Manage guest relationships and ensure repeat business.
• Foster teamwork across departments to achieve operational goals.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Relevant certifications in hotel management are a plus

Experience

• 7+ years of experience in a senior hospitality management role

Technical Skills

• Event Management
• Crisis Management

Soft Skills

• Negotiation
• Cultural Sensitivity

Certifications

• Hospitality Management Certification
• Customer Service Excellence Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Membership in Professional Associations: Active participation in hospitality professional networks.
• Fluency in Additional Languages: Additional language skills can be an asset in guest relations.

Benefits

• Comprehensive health and dental insurance
• Generous holiday allowance and paid leave
• Employee training and development programs
• Access to wellness initiatives and activities

Company Culture

• Innovation: Encouraging new ideas and creative solutions is at the heart of our culture.
• Inclusivity: We value diversity and aim for inclusive practices in all team interactions.
• Community Engagement: We actively participate in local initiatives and community projects.