Baggage Porters and Bellhops

Job Description

We are looking for professional and experienced Baggage Porters and Bellhops to provide exceptional customer service to our guests. You will ensure that the lobby area is clean and organized while assisting guests with their luggage and travel needs.

Responsibilities

• Help guests with their luggage, ensuring their comfort during their stay.
• Communicate effectively with guests and respond to their inquiries.
• Ensure a welcoming and tidy lobby atmosphere at all times.
• Assist guests with directions and local recommendations.
• Work closely with other hotel departments to support guest needs.
• Conduct regular checks of lobby areas, reporting any maintenance issues.
• Support special events and functions held in the hotel.

Requirements

Education

• High school diploma or equivalent

Experience

• 1-2 years of experience in hospitality or related field preferred

Technical Skills

• Exceptional customer service skills
• Strong communication skills

Soft Skills

• Team collaboration
• Attention to detail

Languages

• English: Fluent

Advantageous

• Fluency in a second language: Ability to communicate effectively with a diverse guest base.
• Experience with security systems: Familiarity with monitoring and reporting protocols.
• Ability to work flexible hours: Willingness to work nights, weekends, and holidays as needed.

Benefits

• Competitive salary ranging from £17,000 - £20,000 per year.
• Health insurance coverage.
• Employee discounts at our hotel chain.
• Opportunities for career advancement.

Company Culture

• Excellence in Service: Our culture is rooted in providing exceptional service to every guest.
• Teamwork: We believe in supporting one another to achieve common goals.
• Inclusivity: We welcome individuals from all backgrounds to join our team.