Client Relations Manager

Job Description

We are seeking a dedicated Client Relations Manager to lead our client engagement strategies and improve customer satisfaction in Birmingham. This role involves building strong relationships with our clients, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will be passionate about customer success and have a knack for resolving issues effectively.

Responsibilities

• Create and implement client retention strategies to increase loyalty.
• Offer strategic advice to clients based on industry trends and company insights.
• Build and maintain a database of client information to track interactions and engagements.
• Develop and deliver presentations to clients on product updates and new features.
• Coordinate with the customer support team to ensure seamless service delivery.
• Lead initiatives that enhance the overall client experience.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field
• MBA or equivalent experience is preferred

Experience

• 5+ years of experience in a client-facing role

Technical Skills

• Salesforce
• Market Research

Soft Skills

• Interpersonal Skills
• Problem-solving

Certifications

• Customer Success Manager Certification
• Leadership and Management Certificate

Languages

• English: Fluent

Advantageous

• Understanding of Customer Journeys: Ability to map customer journeys and optimize client touchpoints.
• Experience in Cross-functional Collaboration: Ability to work with different departments to enhance client satisfaction.

Benefits

• Comprehensive health coverage including dental and vision
• Retirement savings plan with company matching
• Work-life balance initiatives
• Professional development and growth opportunities

Company Culture

• Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace that celebrates different perspectives.
• Continuous Learning: We encourage continuous learning and professional development for all employees.
• Supportive Environment: We foster a supportive and positive work environment, where everyone can thrive.