Customer Relations Manager

As a Customer Relations Manager, you'll be the frontline champion for our customers in Manchester. Your role will involve enhancing customer satisfaction through effective communication, understanding customer needs, and building solid relationships. We're looking for someone with a proactive approach to problem-solving and a passion for delivering exceptional service.

Category: Customer Service and Support - Customer Support
Full Time

• £35,000 - £45,000 / Year

Closing Date: 2025-01-22
Location: Manchester

• Foster strong relationships with key accounts and identify opportunities for upselling.
• Create reports on customer interactions and feedback to inform strategic decisions.
• Organise regular training sessions to enhance the team's customer engagement skills.
• Implement tools and technologies to improve customer communication and service delivery.
• Lead initiatives that drive customer retention and satisfaction metrics.
• Champion customer concerns at senior management level to ensure their voices are heard.

• Bachelor's degree in Business Administration or related field
• Master's degree is advantageous
• Customer Relationship Management Software (CRM) Proficient in using CRM tools to manage customer interactions.
• Data Analysis Ability to analyse customer data and feedback to drive strategic improvements.
• Excellent Communication Strong verbal and written communication skills for effective customer engagement.
• Problem-solving Skilled at resolving complex customer issues efficiently.
• English (Fluent)

• Proficiency in multiple languages: Ability to communicate in other languages like Spanish or French will be beneficial.
• Experience with digital customer engagement tools: Knowledge of platforms like Zendesk or Intercom is desirable.

• Competitive salary with performance bonuses
• Comprehensive health insurance coverage
• Generous holiday allowance and work-life balance initiatives
• Opportunities for professional development and training

• Team-oriented Environment: We prioritise collaboration and support among team members to achieve shared goals.
• Continuous Improvement: We foster a culture of ongoing learning and development.
• Diversity and Inclusion: Our team is made up of diverse backgrounds and experiences, which we celebrate and embrace.

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