Customer Relations Manager

Job Description

As a Customer Relations Manager, you'll be the frontline champion for our customers in Manchester. Your role will involve enhancing customer satisfaction through effective communication, understanding customer needs, and building solid relationships. We're looking for someone with a proactive approach to problem-solving and a passion for delivering exceptional service.

Responsibilities

• Foster strong relationships with key accounts and identify opportunities for upselling.
• Create reports on customer interactions and feedback to inform strategic decisions.
• Organise regular training sessions to enhance the team's customer engagement skills.
• Implement tools and technologies to improve customer communication and service delivery.
• Lead initiatives that drive customer retention and satisfaction metrics.
• Champion customer concerns at senior management level to ensure their voices are heard.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree is advantageous

Experience

• 3+ years of experience in customer service management or similar role

Technical Skills

• Customer Relationship Management Software (CRM)
• Data Analysis

Soft Skills

• Excellent Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Proficiency in multiple languages: Ability to communicate in other languages like Spanish or French will be beneficial.
• Experience with digital customer engagement tools: Knowledge of platforms like Zendesk or Intercom is desirable.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health insurance coverage
• Generous holiday allowance and work-life balance initiatives
• Opportunities for professional development and training

Company Culture

• Team-oriented Environment: We prioritise collaboration and support among team members to achieve shared goals.
• Continuous Improvement: We foster a culture of ongoing learning and development.
• Diversity and Inclusion: Our team is made up of diverse backgrounds and experiences, which we celebrate and embrace.