Visitor Services Technician

Job Description

As a Visitor Services Technician, you will provide exceptional technical and customer service support to visitors at our facility. You will play a vital role in ensuring a welcoming atmosphere while assisting with technical inquiries and operational needs.

Responsibilities

• Provide exceptional customer service to visitors, responding to enquiries and providing guidance and information.
• Maintain high standards of cleanliness and presentation throughout the visitor attraction.
• Operate equipment and technology including audio guides, ticketing systems, and lighting and sound systems.
• Maintain accurate records of visitor numbers and ticket sales.
• Provide first aid assistance to visitors as required.

Requirements

Education

• Higher Education or equivalent

Experience

• Experience in a cultural facility or museum is advantageous.

Technical Skills

• Technical Troubleshooting
• Multitasking

Soft Skills

• Teamwork
• Communication

Certifications

• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience in guest services: Background in roles focused on enhancing visitor experience.

Benefits

• Health and well-being resources.
• Pension scheme with employer contributions.
• Staff discounts on merchandise and experiences.
• Supportive team culture with regular social events.

Company Culture

• Inclusivity: We celebrate diversity and strive to create an environment where everyone feels welcome.
• Commitment to Service: Our team is dedicated to providing the best experiences for our visitors.
• Collaboration: We value teamwork and believe that together we can achieve more.