Lock Maintenance Supervisor

Job Description

As a Lock Maintenance Supervisor, you will be responsible for overseeing the maintenance and repair of locks, keys, and associated hardware. Leading a team of skilled lock technicians, you will ensure that all operations meet the highest industry standards and safety regulations. Your role is crucial in maintaining the reliability and security of our clients' access systems.

Responsibilities

• Lead and oversee the daily activities of the lock maintenance team.
• Conduct regular audits of work to ensure compliance and quality.
• Implement training programs for junior technicians to enhance skill sets.
• Liaise with suppliers for the procurement of locking materials and tools.
• Monitor team performance and provide constructive feedback.
• Conduct risk assessments and solve issues promptly to ensure safety.
• Collaborate with other departments to streamline operational efficiencies.
• Prepare reports on maintenance activities and team performance.
• Manage client expectations regarding service delivery timelines.
• Foster a culture of safety and continuous improvement within the team.

Requirements

Education

• Relevant vocational qualification in facilities management or locksmithing

Experience

• 5+ years of relevant experience in the security or maintenance sector.

Technical Skills

• Electronic Security Systems
• CCTV Knowledge

Soft Skills

• Customer Service Orientation
• Flexibility

Certifications

• Certified Electronic Security Technician (CEST)

Languages

• English: Fluent

Advantageous

• Knowledge of Master Key Systems: Familiarity with the design and implementation of master key solutions.
• Training Experience: Experience in training new staff on lock maintenance processes and safety.

Benefits

• Flexible working arrangements.
• Employee assistance programmes.
• Company pension scheme with matching contributions.
• Discounts on security products and services.

Company Culture

• Innovation: We encourage innovative thinking and provide our staff with the tools they need to succeed.
• Community Engagement: We are dedicated to giving back to our community through various initiatives.
• Employee Wellbeing: We prioritise the health and wellbeing of our employees with supportive programs and benefits.