IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to enhance our growing team in Birmingham. This role will involve effectively resolving IT issues, maintaining systems, and providing excellent customer support.

Responsibilities

• Support staff with hardware and software inquiries.
• Setup and maintain user accounts, permissions, and access rights.
• Assist in the management of network infrastructure.
• Monitor system performance and implement improvements.
• Act as a point of contact for external IT service providers.
• Participate in IT projects, providing input and support.

Requirements

Education

• Bachelor's degree in Computer Science or similar field
• Relevant IT certifications preferred

Experience

• 1+ years of support experience in a corporate environment

Technical Skills

• Mac OS
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with IT security practices: Understanding of cybersecurity measures and protocols.
• Project Management Skills: Experience in managing small IT projects and initiatives.

Benefits

• Comprehensive health insurance
• Pension scheme with employer matching
• Employee training programs and workshops
• Generous holiday allowance

Company Culture

• Innovation Focus: We cultivate a creative space where innovative solutions are encouraged.
• Work-Life Balance: We support flexible working arrangements to promote a healthy work-life balance.
• Recognition: We ensure our employees are recognized for their contributions and successes.