IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Nottingham team. The successful candidate will provide technical support to our users, troubleshoot hardware and software issues, and assist in maintaining the IT infrastructure. This is a fantastic opportunity to develop your career in IT support within a collaborative and dynamic environment.

Responsibilities

• Act as the first point of contact for IT-related queries and incidents.
• Collaborate with team members to improve support processes.
• Document issues and resolutions in the ticketing system.
• Participate in ongoing training and development to stay updated with technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• CompTIA A+
• ITIL Foundation Certificate in IT Service Management

Languages

• English: Fluent

Advantageous

• Experience with incident management systems: Familiarity with ticketing systems and incident response processes.
• Ability to create user manuals and documentation: Experience in producing documentation for end-users.

Benefits

• Health insurance and retirement plans
• Access to all company training resources
• Paid time off and sick leave
• Team-building activities

Company Culture

• Diversity and Inclusion: We are committed to building a diverse workforce and promoting an inclusive workplace.
• Open Communication: We believe that open communication breeds trust and collaboration.
• Community Engagement: We actively participate in our local community initiatives and encourage our employees to do the same.