Hotel Supervisor

Job Description

We're on the lookout for a dynamic Hotel Supervisor to join our management team in Bolton. The successful candidate will oversee daily operations, ensure guest satisfaction, and manage a dedicated team. Experience in hospitality management is essential.

Responsibilities

• Lead the team in providing exceptional guest experiences.
• Ensure the hotel operates within budgetary constraints.
• Maintain a welcoming environment for guests and staff.
• Assist in recruitment and retention of hotel staff.
• Implement training programs for staff development.
• Conduct regular staff meetings to communicate goals and updates.
• Enforce hotel policies and procedures diligently.
• Collaborate with kitchen and service teams for event planning.
• Manage inventory and order supplies when necessary.
• Prepare reports for the General Manager regarding hotel performance.

Requirements

Education

• Diploma in Hospitality Management or related field
• Previous experience with budget management preferred

Experience

• Previous supervisory experience in a hotel setting is highly desirable

Technical Skills

• Guest Relations
• Inventory Management

Soft Skills

• Problem-solving
• Organisational Skills

Certifications

• First Aid Certification
• Food Hygiene Certification

Languages

• English: Fluent

Advantageous

• Experience with event planning and coordination: Prior experience in managing hotel events is an asset.
• Strong negotiation skills: Ability to negotiate with vendors and suppliers effectively.

Benefits

• Comprehensive employee benefits package
• Training and development opportunities
• Paid time off and holiday entitlement
• Supportive and dynamic work environment

Company Culture

• Inclusivity: We celebrate diversity and encourage employees from all backgrounds to apply and thrive.
• Work-Life Balance: Recognising the importance of work-life balance, we promote flexible work schedules.
• Recognition and Rewards: We value our employees' hard work and dedication and regularly celebrate achievements.