IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic Liverpool team. The successful candidate will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. This role offers an exciting opportunity to grow your skills in a collaborative environment.

Responsibilities

• Respond to support requests in a timely manner and follow through until resolution.
• Maintain a troubleshooting log for troubleshooting commonly faced issues.
• Collaborate with cross-functional teams to support users through projects.
• Assist in the development and implementation of IT policies.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Any relevant IT certifications are a bonus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• VPN Setup

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ certification preferred

Languages

• English: Fluent

Advantageous

• Knowledge of Mobile Device Management (MDM): Familiarity with MDM solutions for managing mobile devices.
• Experience with Cybersecurity Practices: Knowledge of keeping IT systems secure from threats.

Benefits

• Comprehensive health coverage
• Annual performance bonuses
• Support for certifications and training
• Team-building activities

Company Culture

• Employee Recognition: We celebrate successes and recognize outstanding efforts among our teams.
• Diversity and Inclusion: We promote a diverse workplace where everyone feels valued.
• Work-Life Balance: We understand the importance of balancing work and personal life.