Customer Service Professional

Job Description

We are looking for a Customer Service Professional passionate about delivering exceptional customer service. You will engage with customers across various platforms, resolve inquiries, and ensure customer satisfaction.

Responsibilities

• Handle customer inquiries through multiple channels and provide timely responses.
• Investigate and resolve customer issues effectively, ensuring customer satisfaction.
• Assist in creating and updating FAQs and knowledge base articles for self-service.
• Conduct follow-up calls and emails to ensure problem resolution and customer satisfaction.
• Work towards achieving individual and team targets related to customer service metrics.
• Contribute to process improvement discussions within the customer service team.

Requirements

Education

• High school diploma or equivalent
• Additional qualifications in customer service are advantageous.

Experience

• 2+ years of experience in a customer service environment.

Technical Skills

• Knowledge of CRM systems
• Proficiency in Microsoft Office Suite

Soft Skills

• Empathy and patience
• Time management skills

Certifications

• Customer Service Skills Certification
• Microsoft Office Specialist Certification

Languages

• English: Fluent

Benefits

• Generous holiday allowance
• Pension scheme with company contributions
• Access to wellness programmes
• Employee discounts on products and services

Company Culture

• Innovation: We value innovative thinking and encourage our team to bring fresh ideas to the table.
• Diversity and Inclusion: We are committed to cultivating a diverse workplace where all voices are valued and heard.
• Fun and Engagement: We believe in balancing hard work with fun and team engagement activities.