Hotel Receptionist

Job Description

As a Hotel Receptionist, you will be the face of our hotel, providing exceptional customer service to guests. You'll manage front desk operations, greet visitors, handle reservations, and ensure that every guest has a memorable stay.

Responsibilities

• Be the first point of contact for guests, providing a warm welcome.
• Handle the check-in and check-out procedures smoothly.
• Answer queries via phone and in person, providing local knowledge.
• Keep accurate records and manage payment processing.
• Offer assistance with luggage and ensure guest comfort.
• Coordinate with other departments to ensure guest needs are met.
• Maintain security and confidentiality of guest information.
• Upsell hotel services and amenities when appropriate.
• Manage lost and found items efficiently.
• Gather guest feedback to improve service.

Requirements

Education

• Diploma in hospitality or related field

Experience

• 1-2 years of experience in a hotel or similar environment

Technical Skills

• Familiarity with hotel management software
• Multi-line phone systems

Soft Skills

• Problem-solving
• Time management

Languages

• English: Fluent

Advantageous

• Previous experience in a luxury hotel: Experience working in a high-end hospitality environment.
• Knowledge of local attractions: Ability to provide recommendations for guests visiting Bristol.

Benefits

• Generous holiday entitlement
• Comprehensive training and development programmes
• Health and wellness programme
• Social events and team-building activities

Company Culture

• Focus on guest experience: Every team member is dedicated to providing the best experience for our guests.
• Continuous improvement: We believe in ongoing training and feedback to enhance staff performance.
• Supportive work atmosphere: We create an environment where everyone feels supported and can thrive.