IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our dedicated team in Leeds. The successful candidate will be responsible for providing technical support and troubleshooting services to ensure the smooth operation of our IT systems. If you have a knack for solving problems and enjoy helping others, this role could be a perfect fit.

Responsibilities

• Troubleshoot and resolve hardware issues on desktops and laptops.
• Assist in the setup and roll-out of new software tools.
• Monitor system performance and suggest improvements.
• Conduct regular data backups and manage recovery processes.
• Maintain documentation for procedures and troubleshooting steps.
• Stay updated on the latest technology trends and best practices.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant vendors' certifications are a plus

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Mac OS
• Email Support

Soft Skills

• Adaptability
• Customer Service

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Basic understanding of cloud platforms such as AWS or Azure.
• Knowledge of cybersecurity principles: Awareness of basic security measures and best practices.

Benefits

• Pension scheme with company contribution
• Generous paid time off, including sick leave and annual leave
• Regular team-building events
• Opportunities for career progression
• Support for further training and certifications

Company Culture

• Inclusivity: We strive to create an inclusive workplace that welcomes diversity and promotes equality.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexibility to achieve this.
• Supportive Environment: Our management fosters a supportive atmosphere, ensuring employees feel valued and appreciated.