Spa and Guest Experience Director

Job Description

We are seeking an experienced Spa and Guest Experience Director to oversee spa operations and ensure the highest level of service for our guests. The successful candidate will manage a talented team, implement guest experience strategies, and uphold our brand's standards of excellence.

Responsibilities

• Oversee daily spa operations and manage team performance.
• Design and implement innovative spa programmes and treatments.
• Utilize customer feedback for service enhancements.
• Coordinate with marketing for promotional campaigns.
• Ensure compliance with all health and safety standards.
• Organise team-building and staff development initiatives.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree in Hospitality or related field is advantageous

Experience

• 5+ years of management experience in spa or hospitality environment

Technical Skills

• CRM Systems
• Health and Safety Regulations

Soft Skills

• Customer Service Orientation
• Problem-solving

Languages

• English: Fluent
• Other Languages: Preferred

Advantageous

• VIP Client Management: Experience in dealing with high-profile clients and ensuring their unique needs are met.
• Implementation of New Spa Programs: Proven experience in launching and managing new spa initiatives.

Benefits

• Generous paid time off and holiday schedule
• Access to exclusive spa and wellness events
• Flexible work arrangements to promote work-life balance
• Supportive and collaborative team environment

Company Culture

• Innovation in Service: We encourage innovative thinking and creativity in service delivery.
• Growth and Development: We invest in our team members' personal and professional growth through training and development programs.