Computer User Support Specialists

Job Description

We are seeking a motivated and customer-oriented Computer User Support Specialist to join our team. In this role, you will handle incoming customer inquiries, resolve technical issues, and provide exceptional service.

Responsibilities

• Manage customer queries and issues effectively, ensuring a high first-contact resolution rate.
• Assist in maintaining customer records and database management.
• Provide feedback and suggestions for process improvements based on customer interactions.
• Engage in training sessions to enhance product knowledge and customer service skills.
• Identify patterns in customer issues and report them to management.
• Participate in team meetings and contribute to a positive team environment.

Requirements

Education

• Higher education qualifications preferred (university degree is a plus)

Experience

• Previous experience in IT support or call centre environment is preferred

Technical Skills

• Technical Support
• Call Center Software

Soft Skills

• Empathy
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Certifications in customer service: Relevant certifications that enhance customer service skills.
• Experience with help desk software: Familiarity with tools that assist in managing customer service tasks.

Benefits

• Comprehensive health insurance
• Generous leave policies
• Flexible working hours
• Employee assistance programme

Company Culture

• Customer-Centric Approach: We prioritise our customers’ needs and strive to provide exceptional service.
• Continuous Improvement: We are committed to continuous improvement and innovation in our services.
• Positive Work Environment: We foster a positive and supportive work environment for our employees.