Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our Swansea team. If you have a passion for helping others and a knack for problem-solving, this role is perfect for you! You'll be the first point of contact for our customers, assisting them with inquiries, complaints, and general support.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Assist in developing training materials for new team members.
• Monitor and report on key performance metrics.
• Actively participate in team meetings to share experiences and solutions.
• Maintain a positive attitude and approach when dealing with challenging situations.

Requirements

Education

• Higher education or degree in a relevant field is an advantage.

Experience

• Minimum of 1 year experience in a customer service role.

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent

Advantageous

• Fluency in Welsh.: Ability to communicate effectively in both English and Welsh is a plus.
• Familiarity with customer feedback tools.: Experience using platforms to collect and analyse customer feedback.

Benefits

• Flexible working hours.
• Bonus schemes based on performance.
• Comprehensive training and development programs.
• Access to employee assistance programs.

Company Culture

• Continuous Improvement: We strive for continuous improvement and innovation in our services and processes.
• Employee Recognition: We celebrate the achievements of our employees and recognise their hard work.
• Work-Life Balance: We promote a healthy work-life balance by offering flexible working arrangements.