Service Director

Job Description

We are searching for a dedicated Service Director to oversee our service department. This pivotal role involves managing our service operations while ensuring that we meet customer needs. The ideal candidate will possess strong leadership qualities and a deep understanding of service management.

Responsibilities

• Oversee service operations and ensure alignment with company goals.
• Manage budgets and resource allocation effectively.
• Enhance client satisfaction by addressing service delivery issues promptly.
• Develop training programs to upskill the service team.
• Implement best practices for customer service operations.
• Conduct performance reviews and set development goals for team members.
• Monitor industry trends to propose innovative service improvements.

Requirements

Education

• Bachelor's degree in Business Administration, Management or related field
• Master's degree is preferred

Experience

• 8+ years of experience in service management or related fields

Technical Skills

• Project Management
• Service Management Software

Soft Skills

• Leadership
• Communication

Certifications

• ITIL Foundation
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Experience in the technology sector.: Deep understanding of the technology service landscape.
• Proficiency in CRM platforms.: Experience with Salesforce or similar CRM tools.

Benefits

• Competitive salary package
• Comprehensive health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Teamwork: We promote a culture of collaboration where every voice matters.
• Innovation: Constantly seeking innovative solutions to enhance our services.
• Professional Growth: We support our staff's career development and offer training opportunities.