IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to become a vital part of our team in Leeds. This role involves troubleshooting and resolving technical issues for our clients, ensuring smooth IT operations across various systems and platforms.

Responsibilities

• Provide first-level support for desktops, laptops, and mobile devices.
• Help implement IT policies and procedures within the department.
• Keep abreast of the latest industry trends, technologies, and best practices.
• Work closely with external vendors for hardware and software issues.
• Perform backups and ensure data integrity on client systems.
• Assist in network administration and troubleshooting as needed.

Requirements

Education

• Relevant IT qualification (e.g. CompTIA A+, ITIL)
• Bachelor's degree in IT or related field is preferred

Experience

• 3+ years of experience in a technical support position

Technical Skills

• Desktop Support
• System Administration
• VPN Setup

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Scripting Skills: Basic knowledge of scripting languages for automation tasks.
• Familiarity with IT Security Practices: Awareness of IT security principles and best practices.

Benefits

• Generous annual leave entitlement
• Flexible working arrangements
• Staff discounts on products and services
• Access to mental health support resources

Company Culture

• Inclusivity: We value diversity and strive to promote an inclusive environment for all.
• Continuous Improvement: We are committed to continuous improvement in our processes and offerings.
• Work-Life Balance: We believe in promoting a healthy work-life balance for our employees.