Junior IT Support Engineer (Windows & Linux)

Job Description

We are seeking a Junior IT Support Engineer who is proficient in both Windows and Linux environments. This role involves providing essential support to our clients, troubleshooting hardware and software issues, and ensuring smooth IT operations.

Responsibilities

• Engage with users to understand their IT needs and provide solutions.
• Perform routine maintenance on IT systems and equipment.
• Prepare reports on IT operations and incidents.
• Stay up-to-date with emerging technologies and best practices.

Requirements

Education

• Bachelor's degree in IT or prefered field
• Technical certifications are preferred

Experience

• 1 year of hands-on experience in IT support roles

Technical Skills

• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Adaptability
• Customer Service

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Exposure to cloud services (AWS, Azure): Familiarity with cloud platforms and services.
• Knowledge of cybersecurity fundamentals: Basic understanding of security protocols and best practices.

Benefits

• Health, dental, and vision coverage
• Generous annual leave policy
• Remote work flexibility
• Wellness stipends for employees

Company Culture

• Dynamic Growth Opportunities: We offer avenues for personal and professional growth through training and mentorship.
• Work-life Balance: We prioritize a healthy work-life balance for all employees.
• Transparency and Communication: We maintain open channels of communication at all levels of the organisation.