Customer Support Representative

Job Description

We are seeking a motivated Customer Support Representative to join our Manchester team. In this role, you will deliver exceptional customer service, addressing inquiries and issues promptly to enhance customer satisfaction and loyalty.

Responsibilities

• Respond to customer queries in a courteous and professional manner.
• Develop and maintain strong relationships with clients.
• Aid in the implementation of customer support strategies.
• Monitor customer service performance metrics and suggest improvements.
• Train new staff on customer support processes.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Business or related field is preferred

Experience

• 2+ years in a customer support role

Technical Skills

• Familiarity with ticketing systems
• Data entry skills

Soft Skills

• Empathy
• Time management

Languages

• English: Fluent

Advantageous

• Multi-language skills: Ability to converse in other languages is a plus.
• Experience with live chat support: Prior experience in providing customer support through live chat.

Benefits

• Generous annual leave policy
• Employee discounts
• Comprehensive training programmes
• Support for professional development

Company Culture

• Work-Life Balance: Encouraging employees to maintain a healthy balance between work and personal life.
• Innovation: We encourage creative ideas to improve our services and enhance customer experience.
• Employee Recognition: We celebrate achievements and milestones within our team.