Automotive Service Manager

Job Description

Join our team as an Automotive Service Manager, where you'll oversee the daily operations of our service centre, drive customer satisfaction, and ensure profitability by leading a talented team.

Responsibilities

• Supervise service staff, including technicians and support personnel.
• Monitor customer feedback and address any concerns promptly.
• Ensure efficient operations by managing service schedules and resources.
• Provide regular reports on service department performance to upper management.
• Enforce company policies and procedures for a safe working environment.

Requirements

Education

• High school diploma or equivalent
• Automotive Service Excellence (ASE) certification preferred

Experience

• Previous experience as a service manager or in a similar role.

Technical Skills

• Automotive repair knowledge
• Proficiency in automotive diagnostic software

Soft Skills

• Leadership
• Customer service

Languages

• English: Fluent

Advantageous

• Experience with hybrid or electric vehicles: Understanding of the maintenance and repair of hybrid and electric vehicles.
• Relevant degree or professional qualification: A formal qualification related to automotive service management or engineering.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Pension plan with employer contribution.
• Opportunities for professional development and training.

Company Culture

• Collaboration: We foster a collaborative culture that encourages teamwork and the sharing of ideas.
• Continuous Learning: We are committed to continuous improvement and professional development for all employees.
• Diversity and Inclusion: We value diversity and encourage applications from individuals of all backgrounds.