Retail Manager

Job Description

Join us as a Retail Manager in Cardiff where you will lead a dynamic team to deliver exceptional customer experiences. This role requires a proactive leader who can manage store operations effectively, motivate staff, and ensure high standards of presentation and service. If you have a passion for retail and a knack for driving sales, we want to hear from you.

Responsibilities

• Directly manage the retail team to achieve sales and service goals.
• Oversee visual merchandising and ensure a high standard of store presentation.
• Conduct regular performance evaluations to support employee growth.
• Handle customer complaints and resolve issues professionally.
• Maintain knowledge of product lines and promotional activities.
• Prepare reports on sales and staff performance for management.
• Encourage team spirit and high morale within the store.
• Participate in recruitment and selection of new team members.
• Ensure adherence to company policies and procedures.
• Evaluate and improve store operations based on customer feedback.

Requirements

Education

• Degree in Retail Management or related field preferred

Experience

• 5+ years of experience in a retail environment, with management experience preferred

Technical Skills

• Inventory Management
• Financial Acumen

Soft Skills

• Problem-solving
• Team Development

Languages

• English: Fluent

Advantageous

• Experience in e-commerce strategy: Knowledge of online retail practices and strategies.
• Fluency in a second language: Ability to communicate in Welsh or another language is a plus.

Benefits

• Comprehensive health insurance plan
• Generous employee discounts
• 401(k) retirement plan with matching
• Professional development and training opportunities

Company Culture

• Diversity and Inclusion: We embrace diversity and foster an inclusive work environment.
• Growth Mindset: We believe in nurturing talent and providing growth opportunities.
• Sustainability Commitment: We are dedicated to sustainable practices and reducing our footprint.