IT Support Technician

Job Description

We are seeking an IT Support Technician who thrives in fast-paced environments. This exciting role involves providing comprehensive technical support to our users, resolving any issues related to hardware, software, and networking efficiently. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a deep understanding of information technology systems.

Responsibilities

• Manage IT service requests through the ticketing system effectively.
• Investigate and resolve network-related issues.
• Support software upgrades and system migrations.
• Ensure compliance with established IT policies and procedures.
• Assist in software testing and deployment initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• IT certifications such as CompTIA Network+ or similar are preferred

Experience

• 3+ years of experience in IT support.

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Communication Skills
• Problem-Solving

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with cloud platforms like AWS or Azure.
• Knowledge of cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive benefits including health and dental insurance
• Flexible working arrangements
• Access to training and development programs
• Company-sponsored events and activities

Company Culture

• Continuous Improvement: We promote continuous learning and are committed to employee growth.
• Community Engagement: We actively participate in community activities and support social causes.
• Employee Wellbeing: We prioritize employee wellbeing and promote a healthy work-life balance.