Hospitality Manager

Job Description

As the Hospitality Manager at Luxury Stays Hotel, you will oversee daily operations, ensuring an excellent guest experience. You will lead a passionate team, manage budgets, and drive service excellence in a dynamic environment.

Responsibilities

• Enhance guest services through effective training programs for staff.
• Monitor service standards to ensure quality and customer satisfaction.
• Strategize to boost revenue through increased occupancy and service offerings.
• Represent the hotel in community and industry events.
• Review and implement hotel policies and procedures.
• Lead crisis management during operational issues.
• Oversee inventory management, supply chain, and stock levels.
• Organise staff meetings to discuss performance and improvements.
• Coordinate with housekeeping to ensure room readiness.
• Establish and maintain relationships with key stakeholders and partners.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Hospitality Management certification is preferred

Experience

• 3+ years of experience in supervisory roles within hospitality

Technical Skills

• Financial Management
• Event Planning

Soft Skills

• Problem-solving
• Interpersonal Skills

Certifications

• Hospitality and Tourism Management Certification
• Advanced Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with online booking platforms and systems: Experience with OTAs like Booking.com or Expedia beneficial.
• Multi-language proficiency: Fluency in additional languages to cater to international guests is a plus.

Benefits

• Generous holiday allowance
• Pension scheme with employer contributions
• Flexible working arrangements
• Access to employee training programs

Company Culture

• Diversity: Our team is diverse and inclusive, bringing a range of perspectives to our operations.
• Continuous Improvement: We value learning and development to empower our staff for growth.
• Community Engagement: We are committed to making a positive impact in Cardiff through community programs.