Hall Porter

Job Description

We are looking for a reliable and dedicated Hall Porter to join our guest services team. The Hall Porter will be responsible for maintaining the cleanliness and appearance of hallways and common areas, greeting guests, and providing exceptional service.

Responsibilities

• Maintain the hotel's standard of cleanliness in all public areas.
• Offer assistance and information to guests regarding hotel and local attractions.
• Comply with hotel security procedures to ensure guest safety.
• Assist with event set-up and breakdown as needed.
• Support the team with additional tasks during high occupancy periods.
• Work with housekeeping to report any required maintenance or supplies.
• Maintain a professional demeanor in all interactions with guests.
• Engage with guests to ensure a positive experience.
• Monitor lobby and common areas for cleanliness and organization.
• Ensure knowledge of emergency evacuation routes.

Requirements

Education

• High school diploma or equivalent

Experience

• Experience in a similar role will be an advantage.

Technical Skills

• Problem Solving
• Multi-tasking

Soft Skills

• Flexibility
• Interpersonal Skills

Languages

• English: Fluent
• Additional language is a plus: Conversational

Advantageous

• Familiarity with local attractions and services: Knowledge of the local area can help enhance guest experiences.

Benefits

• Comprehensive staff benefits package including health cover.
• Various employee recognition programs.
• Supportive and collaborative work environment.
• Vacation days and public holidays.

Company Culture

• Continuous Improvement: We encourage our employees to take part in ongoing training and skill development.
• Work-Life Balance: Our flexible working arrangements support a healthy work-life balance for our staff.
• Supportive Management: Our management team is committed to supporting staff in achieving their professional goals.