Customer Insights Specialist

Job Description

We are seeking a detail-oriented Customer Insights Specialist to join our dynamic team in Norwich. The successful candidate will play a pivotal role in analysing customer data and generating actionable insights that drive strategic decision-making.

Responsibilities

• Lead the analysis of customer feedback and behaviour data.
• Work with cross-functional teams to translate insights into tangible results.
• Create visually appealing data presentations to share findings.
• Perform competitor analysis to benchmark our strategies.
• Track the effectiveness of implemented strategies and suggest improvements.
• Stay updated on industry best practices and innovations in the market research field.
• Conduct qualitative research to supplement quantitative data.
• Mentor junior analysts and support their development.
• Contribute to strategic discussions with key stakeholders.
• Proactively identify new research opportunities to enhance customer understanding.

Requirements

Education

• Bachelor's degree in Statistics, Marketing, or related field
• Relevant postgraduate qualification is beneficial

Experience

• 3-5 years of experience in customer research

Technical Skills

• Research Methodology
• Survey Design

Soft Skills

• Problem Solving
• Team Player

Certifications

• Certified Market Research Analyst
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Experience with data visualisation tools: Proficiency in tools like Tableau or Power BI for presenting data insights.
• Knowledge of digital marketing: Understanding of how digital marketing impacts customer insights.

Benefits

• Comprehensive health insurance coverage.
• Flexitime and remote work capabilities.
• Access to training and development funds.
• Annual bonuses based on performance.

Company Culture

• Professional Growth: We invest in our team's professional development through continuous learning opportunities.
• Work-Life Balance: We promote a healthy work-life balance and prioritise employee well-being.
• Community Engagement: We encourage our employees to get involved in community service and corporate social responsibility initiatives.