Advice Clerk

Job Description

The Advice Clerk will be responsible for providing high-quality advice and guidance to clients on a range of issues such as legal, financial, health, and education. The ideal candidate will have excellent communication skills, be able to work under pressure, and have a passion for helping people.

Responsibilities

• Delivering high-quality advice and support to clients.
• Creating individualised client plans based on comprehensive assessments.
• Staying updated with changes in legislation affecting clients.
• Documenting interactions with clients clearly and promptly.
• Engaging with other professionals to ensure holistic client support.
• Participating in ongoing professional development and training.
• Respecting client confidentiality at all times.
• Contributing to the broader goals of the legal department.
• Utilising IT systems for record management and client tracking.
• Facilitating workshops and events for client education.

Requirements

Education

• Degree in social work or counselling is preferred
• Any related professional qualification is a plus

Experience

• At least 1 year of relevant experience in a client-facing role.

Technical Skills

• Research skills
• Database management

Soft Skills

• Time management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with event organization: Proven record in managing workshops and community events.
• Knowledge of relevant legal policies: Understanding of the laws affecting client interactions.

Benefits

• Market-related salary £18,000 to £24,000.
• Comprehensive health and vision plans.
• Paid time off and sick leave.
• Flexible work schedules available.

Company Culture

• Supportive Team: We value collaboration and support among team members to achieve common goals.
• Community Engagement: We actively engage with our community, ensuring our services meet real needs.
• Adaptability: We embrace change and continuously adapt to better serve our clients.