Insurance Claims Adjuster

Job Description

We are seeking a dedicated Insurance Claims Adjuster to join our team in Bristol. In this role, you will handle various insurance claims, from initial assessment to final resolution. Your excellent communication and negotiation skills will be essential as you work with clients and external partners. Join us to contribute to a supportive environment where your efforts directly impact customer satisfaction and our company's success.

Responsibilities

• Investigate claims thoroughly and determine appropriate outcomes.
• Liaise with clients to explain the claims process and updates.
• Assess and evaluate damages or losses to establish claim value.
• Prepare and maintain detailed documentation for all claims handled.
• Collaborate with other teams for necessary support and information.
• Utilise claims management software to track and process claims.
• Ensure compliance with internal policies and external regulations.
• Provide training and support to junior staff as required.

Requirements

Education

• Bachelor's degree in Insurance, Finance, or related field
• Relevant professional certifications are a plus

Experience

• 3-5 years of experience in claims adjustment or insurance operations

Technical Skills

• Insurance Regulations Knowledge
• Investigative Skills

Soft Skills

• Attention to Detail
• Empathy

Certifications

• FPC (Financial Planning Certificate)
• Cert CII (Certificate in Insurance)

Languages

• English: Fluent

Advantageous

• Previous experience in customer service roles: Experience in roles that focus on resolving customer issues.
• Knowledge of fraud detection techniques: Ability to identify fraudulent claims and manage investigations.

Benefits

• Comprehensive health insurance package
• Pension plan with employer contributions
• Flexible work arrangements
• Employee assistance programmes

Company Culture

• Diversity and Inclusion: We value diverse perspectives and aim to create an inclusive workplace for all.
• Customer-Centric Approach: Our success is driven by our dedication to providing exceptional customer experiences.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.