Insurance Claims and Policy Processing Clerks

Job Description

As an Insurance Claims and Policy Processing Clerk, you will be at the forefront of our claims processing team. You will evaluate and manage insurance claims, ensuring clients receive the best possible service. Your expertise will help clients navigate their coverage options and ensure timely resolutions.

Responsibilities

• Review insurance applications for accuracy and completeness.
• Resolve disputes and discrepancies in claims with clients and insurers.
• Participate in training sessions to enhance knowledge of insurance practices.
• Provide feedback and suggestions for improving claims processing workflows.
• Support marketing efforts by providing insights into customer needs and preferences.

Requirements

Education

• Relevant qualifications in Insurance or Risk Management preferred

Experience

• 3+ years of experience in a similar role is advantageous

Technical Skills

• Risk Assessment
• Policy Administration

Soft Skills

• Interpersonal Skills
• Organisational Skills

Certifications

• Associate in Risk Management (ARM)

Languages

• English: Fluent

Advantageous

• Proficiency in additional languages.: Ability to communicate in languages other than English is a plus.
• Experience in customer service roles: Prior experience in a customer-facing role is advantageous.

Benefits

• Health and wellness programs.
• Retirement savings plan with company matching.
• Generous annual leave policy.
• Supportive and inclusive company culture.

Company Culture

• Innovation: We encourage innovative thinking and the implementation of new ideas that improve our service offerings.
• Continuous Improvement: We are dedicated to continuous improvement through ongoing training and professional development.
• Community Engagement: We actively engage with our local community through outreach programs and charitable initiatives.