Correspondence Clerk

Job Description

We are seeking a Correspondence Clerk who will be pivotal in analysing and responding to various correspondence types. This role requires precision in handling both incoming and outgoing communications while upholding high standards of customer service.

Responsibilities

• Review and analyse correspondence for accuracy and compliance.
• Draft and edit responses and correspondence on behalf of the company.
• Work closely with various departments to gather information for accurate responses.
• Maintain documentation of correspondence records for future reference.
• Assist in resolving any discrepancies related to communication.
• Provide support in scheduling meetings related to communication efforts.

Requirements

Education

• High School Diploma or equivalent
• Further education or qualifications in Customer Service preferred

Experience

• At least 2 years of experience in correspondence analysis or a similar role.

Technical Skills

• Data Entry Software
• Document Management Systems

Soft Skills

• Problem-solving
• Teamwork

Advantageous

• Experience with sensitive information: Experience in handling confidential information appropriately.
• Strong analytical skills: Ability to interpret various forms of correspondence effectively.

Benefits

• Salary of £20,000 - £25,000 per annum.
• Health, dental, and vision coverage.
• Employee development programmes.
• Flexible working hours.

Company Culture

• Innovation: We encourage innovative thinking and continuous improvement within our team.
• Commitment to Learning: We believe in continuous professional development and learning.