Collections Coordinator

Job Description

We are seeking a skilled Collections Coordinator to join our team. The successful candidate will be responsible for managing and overseeing the collections process, ensuring timely resolution of outstanding accounts while maintaining positive relationships with customers.

Responsibilities

• Oversee the entire collections process from communicating with customers to resolving debts.
• Ensure compliance with all relevant laws and regulations (e.g., Fair Debt Collection Practices Act).
• Develop strategies to improve collection rates and reduce delinquency.
• Provide training and guidance to less experienced team members.
• Monitor performance metrics and adjust strategies accordingly.
• Represent the company in negotiations with clients and external parties regarding account settlements.

Requirements

Education

• High school diploma or equivalent required
• Bachelor's degree in finance, accounting, or related field preferred

Experience

• Minimum of 2 years in collections or accounts receivable roles.

Technical Skills

• Strong knowledge of credit and collections principles
• Familiarity with accounting software

Soft Skills

• Customer service orientation
• Assertiveness

Languages

• English: Fluent

Advantageous

• Language proficiency in additional languages: Knowledge of any additional languages can be beneficial for communications.
• Strong analytical skills: Ability to identify trends and insights from data to improve collections strategy.

Benefits

• Health, dental, and vision insurance.
• Annual bonuses based on performance.
• Retirement savings plan with employer contribution.
• Opportunities for professional development.
• Employee wellness programmes.

Company Culture

• Respect and Integrity: We uphold a culture of respect and integrity in all our dealings.
• Innovation: We welcome new ideas and encourage creative thinking.
• Work-life Balance: We promote a healthy work-life balance for our employees.