IT Support Technician

Job Description

We are seeking a knowledgeable IT Support Technician to join our Nottingham team. The successful candidate will provide first-line IT support and ensure the smooth operation of IT systems. A strong understanding of computer networks, hardware, and software is essential.

Responsibilities

• Respond to and log support requests in the helpdesk system.
• Assist with network troubleshooting and maintenance.
• Implement IT security protocols and best practices.
• Provide user training and support for new systems.
• Manage user accounts and permissions.
• Assist in planning and deploying upgrades.
• Help maintain an inventory of spare parts and supplies.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Relevant certifications are a plus.

Experience

• 3+ years of experience in IT support or helpdesk roles

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools for providing remote IT support.
• Background in database management: Familiarity with database systems and management practices.

Benefits

• Comprehensive health and wellness benefits
• Paid time off and holidays
• Flexible working hours
• Access to training and certification programs

Company Culture

• Diversity: We value diversity and promote an inclusive workplace for all.
• Employee Development: Commitment to the development and growth of our employees.