Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee operations at our Luton location. In this role, you will manage staff, optimise guest experiences, and ensure high standards of service delivery. The ideal candidate will have strong leadership skills and a passion for the hospitality industry.

Responsibilities

• Supervise day-to-day hotel operations and ensure guest needs are met.
• Drive a culture of service excellence among staff.
• Manage staffing levels and recruitment for the hotel.
• Develop budgets and forecasts for hotel operations.
• Address guest issues and complaints promptly and effectively.
• Implement marketing initiatives to increase guest bookings.
• Ensure adherence to company policies and procedures.
• Coordinate events and group bookings to maximise revenue.
• Communicate with local businesses to foster partnerships.
• Facilitate staff meetings to ensure team alignment with goals.

Requirements

Education

• Bachelor's degree in Hotel Management or Business Administration
• Professional certifications in hospitality preferred

Experience

• 5+ years of experience in the hospitality sector with management experience

Technical Skills

• Operations Management
• Event Coordination

Soft Skills

• Conflict Resolution
• Team Building

Certifications

• Hospitality Management diploma
• Food safety certification

Languages

• English: Fluent

Advantageous

• Proficiency in a second language: Ability to communicate in another language to cater to diverse guests.
• Experience with sustainability initiatives in hospitality: Knowledge of eco-friendly practices and sustainability trends in the hotel industry.

Benefits

• Health, dental, and vision coverage
• Retirement plan with company contributions
• Flexible working arrangements
• Employee recognition programs

Company Culture

• Innovation: Our team is encouraged to bring fresh ideas and innovative solutions to enhance the guest experience.
• Work-Life Balance: We value the importance of work-life balance and offer flexible schedules to our employees.
• Continuous Improvement: We are committed to ongoing training and development, ensuring our staff are equipped to excel.