Customer Support Representative

Job Description

As a Customer Support Representative, you'll be the frontline contact for our customers in Newcastle. Your role is crucial in delivering exceptional service and resolving inquiries effectively. We're looking for someone with strong communication skills and a passion for helping others.

Responsibilities

• Engage with customers to assess their needs and provide appropriate solutions.
• Document all customer interactions and maintain a detailed log for reference.
• Identify opportunities to upsell products or services based on customer needs.
• Achieve set performance metrics related to customer satisfaction and response times.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business Administration or related field preferred

Experience

• 2+ years of experience in customer service roles, preferably in tech or retail

Technical Skills

• Ticketing Systems
• Social Media Platforms

Soft Skills

• Problem-solving
• Time Management

Languages

• English: Fluent

Advantageous

• Multi-lingual capabilities: Ability to communicate in multiple languages is a plus.
• Experience in a technical support role: Hands-on experience in a customer-facing technical support environment.

Benefits

• Health insurance and paid time off
• Opportunities for career advancement
• Employee discounts
• Flexible working arrangements

Company Culture

• Work-Life Balance: We encourage a healthy work-life balance and offer flexible working hours.
• Diversity and Inclusion: We foster a culture of diversity and inclusion, welcoming individuals from all backgrounds.
• Community Engagement: We actively participate in community events and encourage volunteerism among our employees.