IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for our clients, providing essential support and troubleshooting IT issues. This role requires a proactive approach to problem-solving and a passion for technology.

Responsibilities

• Help users troubleshoot and resolve their technical issues.
• Install and set up computer hardware and software.
• Monitor and maintain computer systems and networks.
• Respond to technical support tickets in a timely manner.
• Document incidents and solutions effectively.
• Assist in system upgrades and migrations.
• Educate users on best IT practices.
• Work with vendors for hardware and software support.
• Participate in team meetings to discuss IT strategies.
• Stay updated on the latest IT developments.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Relevant professional certifications are a plus

Experience

• 3+ years of experience in IT support or related field

Technical Skills

• Linux
• Cloud Services

Soft Skills

• Problem-solving
• Time Management

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Understanding of fundamental security measures to protect IT infrastructure.
• Experience with remote support tools: Familiar with tools used for remote support and troubleshooting.

Benefits

• Pension scheme with company match
• Generous annual leave entitlement
• Employee training and development programmes
• Workplace social events

Company Culture

• Continuous Improvement: We champion a culture of continuous improvement where feedback is important.
• Supportive Environment: We foster a supportive working environment that encourages personal and professional growth.
• Work-Life Balance: We understand the importance of work-life balance and promote a flexible working culture.