Insurance Claims Processor

Job Description

As an Insurance Claims Processor, you will be responsible for handling and processing claims efficiently and accurately. We're looking for a detail-oriented individual who can work well under pressure and is passionate about providing excellent customer service.

Responsibilities

• Examine documentation and evidence to support claims.
• Work with clients to resolve any issues regarding claims.
• Identify areas for process improvement within the claims department.
• Assist with training new staff in claims processing.
• Participate in regular meetings and contribute to team goals.

Requirements

Education

• Bachelor's degree in a relevant field
• Insurance qualifications such as ACII preferable

Experience

• 2+ years of experience in a customer-facing role, preferably in insurance

Technical Skills

• Analytical Skills
• Microsoft Office Suite

Soft Skills

• Organizational Skills
• Time Management

Certifications

• Insurance qualifications like Cert CII preferred

Languages

• English: Fluent

Advantageous

• Experience in a call centre environment: Background in handling customer inquiries in a busy call centre setting.
• Understanding of various insurance products: Knowledge of different insurance products to better serve customers and clients.

Benefits

• Comprehensive health and dental coverage
• Flexible working arrangements
• Employee assistance programmes
• Regular team-building activities

Company Culture

• Emphasis on Well-being: We care about our employees' well-being and encourage a healthy work-life balance.
• Diversity and Inclusion: We are committed to diversity and inclusivity, striving to create a workplace for everyone.
• Innovation-Driven: We foster a culture of innovative thinking to meet the challenges of the insurance industry.