General and Operations Manager

Job Description

Join us as a General Manager where you'll be charged with overseeing daily operations and implementing strategies to improve processes. The successful candidate will have a strong background in management and a proven ability to drive performance and efficiency in a dynamic environment.

Responsibilities

• Set operational goals and performance benchmarks.
• Lead organisational change initiatives to improve team efficiency.
• Coordinate cross-department collaboration for strategic projects.
• Develop employee engagement strategies to foster a positive workplace culture.
• Review and optimise operational workflows for effectiveness.
• Address operational issues and resolve conflicts effectively.
• Assess operational risks and implement mitigation strategies.
• Ensure accurate record-keeping and compliance with quality standards.
• Engage with senior management to align operational strategy with company vision.
• Facilitate team meetings and performance discussions to track progress.

Requirements

Education

• Bachelor's degree in Management or a relevant field
• MBA is an added advantage

Experience

• 6+ years in a management position

Technical Skills

• Strategic Planning
• Data Analysis

Soft Skills

• Negotiation
• Conflict Resolution

Certifications

• Lean Management Certification
• Certified Business Manager

Languages

• English: Fluent

Advantageous

• Experience in Developing Training Programs: Background in creating training programmes for team development.
• Proactive Change Management Skills: Ability to lead and manage transitions effectively within the organisation.

Benefits

• Generous holiday entitlement
• Employee assistance programme
• Flexible working hours
• Access to ongoing training and certification

Company Culture

• Work-Life Balance: We promote a healthy work-life balance to ensure our team members are satisfied both inside and outside of work.
• Diversity and Inclusion: We value diversity and inclusion within our workforce and actively promote equal opportunities.
• Positive Work Environment: Our goal is to create a supportive and positive workplace culture for all employees.