IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Swansea team. The successful candidate will provide technical support, troubleshoot hardware and software issues, and ensure effective operation of IT systems. This role is crucial in maintaining user satisfaction and operational productivity.

Responsibilities

• Install software updates and patches to ensure security compliance.
• Assist in managing user accounts and permissions.
• Conduct system audits to identify areas for improvement.
• Support the IT Manager in various IT projects and initiatives.
• Evaluate and recommend new technologies to improve operational efficiency.
• Maintain a high level of customer service throughout all support interactions.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Certifications such as ITIL Foundation or CCNA are beneficial

Experience

• 2+ years in a technical support or help desk role

Technical Skills

• Linux OS
• IT Security

Soft Skills

• Analytical thinking

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services (Azure/AWS): Familiarity with cloud platforms and basic service management.
• Knowledge of database management systems: Understanding of basic database systems and their support.

Benefits

• Health and wellness programs
• Pension scheme with company contributions
• Employee discounts and perks
• Supportive team environment

Company Culture

• Continuous Learning: We believe in ongoing training and development opportunities for all staff.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Inclusive Environment: Fostering an inclusive environment is our priority. We embrace all backgrounds.